Refund policy

We offer a 14-day return policy, which means you have 14 days from the date you receive your item to request a return.

To be eligible for a return, the item must be in the same condition as received: unworn, unused, with all original tags attached, and in its original packaging. A receipt or proof of purchase is also required.

To initiate a return, please contact us at wavobrand@gmail.com. Once your request is approved, you will receive a return shipping label along with detailed instructions on how and where to send your package.
Returns sent without prior approval will not be accepted.

For any return-related questions, feel free to contact us at wavobrand@gmail.com.

Damages and issues

Please inspect your order upon delivery. If you receive a defective, damaged, or incorrect item, contact us immediately so we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain items are not eligible for return, including:

• Sale items

• Gift cards

• Customized or personalized products

If you have questions about a specific item, please contact us before initiating a return.

Exchanges

The fastest way to get the item you want is to return the original item. Once your return is approved, you can place a new order for the desired item.

 

Refunds

Once we receive and inspect your return, we will notify you regarding the approval status of your refund. If approved, the refund will be issued to your original payment method within 10 business days.
Please note that processing times may vary depending on your bank or credit card provider.

If more than 15 business days have passed since your refund was approved, please contact us at wavobrand@gmail.com.